Terms & Conditions

Article 1 - Purpose and Scope

These General Terms and Conditions govern the contractual relationship between:

And any natural or legal person making a transport booking, hereinafter referred to as "the Client".

The Provider offers private passenger transport services with chauffeur (VTC) in Mercedes V-Class, primarily in the Île-de-France region.

Any booking implies unreserved acceptance of these Terms & Conditions.

Article 2 - Services Offered

2.1 Services

KAR GO offers the following services:

• Airport transfers: Paris CDG, Orly, Le Bourget
• Train station transfers: Gare du Nord, Gare de Lyon, Montparnasse, Saint-Lazare, Gare de l'Est
• Disneyland Paris transfers
• Hourly chauffeur hire (by the hour or day)
• Transport for private events (weddings, parties, seminars)

2.2 Trip Types

When booking, the Client selects one of the following trip types, which determines the applicable pricing:

• Transfer: a direct journey from a pickup point (A) to a destination (B), charged at a fixed flat rate agreed at booking.
• Long-distance trip: any transfer over 200 km, charged as a transfer under a dedicated long-distance rate.
• Hourly hire (booking by the hour): vehicle and chauffeur booked by the hour (minimum 2 hours), under the conditions of Article 4.2.

The booked trip type governs the price and execution conditions. An hourly hire may not be used to perform a long-distance transfer or a one-way long-distance trip out of zone: such a trip is reclassified and charged as a long-distance transfer (see Articles 2.2 and 4.2).

Article 3 - Booking

3.1 Booking Process

Bookings can be made:

• Via the online form at kargo-paris.fr
• By email at contact@kargo-paris.fr
• Via WhatsApp

3.2 Confirmation

The booking is only final upon receipt of written confirmation (email or SMS) from KAR GO, stating the trip details (date, time, locations, rate).

3.3 Required Information

The Client must provide:

• Name of the main passenger
• Mobile phone number (reachable on the day of the trip)
• Exact pickup and destination addresses
• Desired date and time
• Number of passengers and estimated luggage
• For airports: flight number and terminal
• For train stations: train number

3.4 Passengers and Luggage

The Mercedes V-Class can accommodate up to 7 passengers and 7 standard suitcases. For groups of 8 or more, a 9-seat van or a Mercedes Sprinter may be offered on request, subject to availability. Stated passenger and luggage capacities are estimates; the Provider may refuse passengers or luggage if space or safety requirements are not met.

3.5 Vehicle Category and Upgrade

The Client books a vehicle category (e.g. E-Class, V-Class, S-Class), not a specific model. Models, brands and photographs shown on the website are provided for illustration only and give no right to any particular model within the booked category.

Subject to availability, KAR GO may provide a free upgrade to a higher category at no extra cost. Conversely, the occasional use of an equivalent vehicle from another category gives no right to a discount as long as the booked service is delivered.

Article 4 - Rates and Payment

4.1 Rates

Rates are those displayed on kargo-paris.fr at the time of booking. They are expressed in euros including VAT and include:

• The journey defined at booking
• Pickup and luggage assistance
• Airport/station parking fees
• Fresh water and refreshments on board
• Free WiFi
• Baby seats/boosters (on request)

4.2 Hourly Hire (booking by the hour)

Hourly hire is governed by the following rules:

• It starts at the agreed pickup time stated in the booking confirmation, for a minimum duration of 2 hours.
• It includes a mileage allowance of 40 km per booked hour (e.g. 4 h = 160 km included; 8 h = 320 km included).
• It must end within the area of the pickup location (central Paris or Île-de-France depending on the starting point).
• If the included mileage is exceeded, additional kilometres are subject to a supplement, calculated according to the relevant area and the booked vehicle category. If the booked duration is exceeded, each started 30-minute block is charged at the prevailing hourly rate of the booked category.
• If, at the passenger's request, the trip leaves the area of the pickup location, additional charges apply, in particular to cover the vehicle's empty return to its starting area.
• Any trip over 200 km is treated as a long-distance transfer (Article 2.2), not as hourly hire, and is priced accordingly. Hourly hire may not be used to circumvent long-distance transfer pricing.

4.3 Supplements

Additional fees may apply for:

• Waiting time beyond courtesy periods (see article 6): €1/minute
• Unplanned intermediate stops: upon request
• Night trips (midnight - 6am): 20% supplement
• Exceptional vehicle cleaning due to damage or soiling: €100
• Extra kilometres / hours on hourly hire (see article 4.2)

Event surcharge: during exceptional events causing high demand or degraded traffic conditions (concerts, trade shows, public holidays, sporting events at the Stade de France, summits, etc.), a price increase may apply. It is communicated to the Client before booking confirmation.

4.4 Accepted Payment Methods

• Credit card (Visa, Mastercard, American Express)
• Bank transfer (for businesses, with invoice)
• Apple Pay / Google Pay

4.5 Invoicing

An invoice is sent by email upon Client request.

Article 5 - Cancellation and Modification

5.1 By the Client

Modification: any modification request (date, time, address, trip type, duration, vehicle category) is treated as a new booking. The cancellation terms applicable to the original booking (above) remain due where relevant, and the new booking is subject to availability and to the rate in force at the time of modification.

5.2 By the Provider

In case of force majeure or exceptional circumstances (breakdown, accident, extreme weather), KAR GO commits to:

• Inform the Client as soon as possible
• Propose an alternative solution (other vehicle, partner)
• Fully refund if no solution is possible

Article 6 - Service Execution

6.1 Pickup

The chauffeur arrives at the agreed address and time. They contact the Client by phone a few minutes before arrival.

For airports: the chauffeur waits in the arrivals area with a sign bearing the Client's name.
For train stations: the chauffeur waits on the platform or at the agreed meeting point.

6.2 Included Waiting Time (Courtesy Period)

6.3 Client Delay and No-Show

If the delay exceeds the applicable courtesy period, the Client must notify the chauffeur by phone; a €1/minute supplement applies for additional waiting.

A no-show is defined as: for a transfer to a standard address, the passenger's absence 30 minutes after the agreed time without notice; for an airport or station pickup, absence beyond the applicable courtesy period without notice. In case of no-show, the trip is charged at 100%.

6.4 Route

The chauffeur takes the most suitable route based on traffic conditions. The Client may request a specific route, which will be followed where possible.

Article 7 - Client Obligations

7.1 Rules of Conduct

The Client agrees to:

• Provide accurate information when booking
• Be reachable by phone on the day of the service
• Be present at the agreed time and place
• Respect the vehicle and chauffeur
• Comply with traffic laws (in particular wearing the seatbelt) and the chauffeur's safety instructions throughout the trip

It is prohibited:

• To smoke or vape in the vehicle
• To consume alcohol on board (unless agreed by the chauffeur)
• To transport animals not declared at booking (see article 7.2)
• To transport illegal or dangerous substances
• To behave violently, threateningly or inappropriately

Any serious breach may result in immediate termination of the trip, without refund.

7.2 Carriage of Animals

• Any animal must be declared at booking.
• Small dogs are accepted outside a carrier if kept on a leash and calm. Cats and other animals must travel in a closed, suitable carrier.
• Protective seat covers are provided for this purpose.
• The passenger remains responsible for the animal throughout the trip. In case of damage or soiling, cleaning fees apply (see article 4.3).
• A supplement may apply depending on the animal and the trip.
• The Provider may refuse an undeclared, dangerous, or improperly contained animal. Guide dogs and assistance dogs for people with disabilities are accepted free of charge, as required by law.

Article 8 - Liability

8.1 Provider Liability

KAR GO has:

• Professional Civil Liability insurance
• Vehicles insured for paid passenger transport
• Professional chauffeurs holding a VTC license

8.2 Luggage and Personal Belongings

The Client is responsible for their personal belongings. KAR GO cannot be held liable for loss, theft or damage to items left in the vehicle.

In case of damage to luggage caused by the Provider (handling), liability is limited to €300 per trip, unless prior declaration of value.

8.3 Traffic-Related Delays

KAR GO makes every effort to respect schedules but cannot be held liable for delays due to traffic, weather conditions, roadworks or any event beyond its control.

Article 9 - Complaints

Any complaint must be sent by email to contact@kargo-paris.fr within 7 days following the service, specifying:

• The date of the trip
• The passenger's name
• The subject of the complaint

A response will be provided within 15 business days.

Article 10 - Data Protection

Personal data collected is processed in accordance with GDPR and our Privacy Policy available on the website. For more information, see our Legal Notice.

Article 11 - Applicable Law and Disputes

These Terms & Conditions are governed by French law.

In case of dispute, the parties agree to seek an amicable solution before any legal action.

The consumer Client is informed that they may use a consumer mediator. The mediator's details will be provided upon request.

Failing amicable resolution, the dispute will be brought before the competent courts of Paris.

Article 12 - Miscellaneous Provisions

If any clause of these Terms & Conditions is declared null, the other clauses remain fully valid.

The fact that KAR GO does not enforce any breach of these Terms & Conditions by the Client shall not be construed as a waiver of the right to enforce such breach in the future.