Privacy Policy

1. Introduction

KAR GO (hereinafter "we") is committed to protecting the privacy of users of its website kargo-paris.fr. This privacy policy explains how we collect, use and protect your personal data.

By using our website and services, you accept the practices described in this policy.

2. Data Controller

Data Protection Officer (DPO): Mr. Abdesselam KOUADRI
Contact: contact@kargo-paris.fr

3. Data Collected

We collect the following data as part of our services:

3.1 Identification Data

• First and last name
• Email address
• Phone number

3.2 Booking Data

• Pickup address
• Destination address
• Pickup date and time
• Number of passengers
• Flight or train number (if applicable)
• Special requests (baby seats, oversized luggage)

3.3 Browsing Data

• IP address
• Browser and device type
• Pages visited and browsing time
• Cookie data (see section 9)

4. Purpose of Processing

Your data is used to:

• Process your booking requests: confirmation, coordination with the chauffeur
• Contact you about your journey: reminders, modifications, emergencies
• Invoicing: issuing invoices and payment tracking
• Improve our services: anonymized statistical analysis
• Comply with legal obligations: retention of accounting data
• Marketing (with your consent): promotional offers, newsletter

5. Legal Basis for Processing

The processing of your data is based on:

• Contract performance: to process your booking and provide the transport service
• Your consent: for sending marketing communications
• Our legitimate interests: to improve our services and prevent fraud
• Legal obligations: retention of accounting data

6. Data Recipients

Your data may be shared with:

• Our chauffeurs: only information necessary to perform the service (name, addresses, phone)
• Our technical providers:
  • Web hosting (Vercel)
  • Transactional email service
  • Web analytics (Google Analytics)
• Competent authorities: in case of legal obligation

We never sell your data to third parties.

7. Data Retention Period

8. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right of access: obtain a copy of your personal data
• Right to rectification: correct inaccurate or incomplete data
• Right to erasure ("right to be forgotten"): request deletion of your data
• Right to restriction: restrict processing in certain cases
• Right to data portability: receive your data in a structured format
• Right to object: object to processing for legitimate reasons
• Right to withdraw consent: at any time for consent-based processing

To exercise your rights:
Send an email to contact@kargo-paris.fr with a copy of your ID.

We will respond within one month. If we cannot fulfill your request, we will explain the reasons.

9. Cookies

Our website uses cookies to improve your experience:

9.1 Strictly Necessary Cookies

Essential for the website to function, they cannot be disabled.

9.2 Analytics Cookies

We use Google Analytics to analyze traffic and improve our website. These cookies collect information anonymously.

9.3 Cookie Management

You can manage your cookie preferences:

• Via the cookie banner displayed on your first visit
• In your browser settings

10. Data Security

We implement technical and organizational measures to protect your data:

• Secure HTTPS connection across the entire website
• Hosting on secure servers (Vercel)
• Restricted access to personal data
• Staff awareness of data protection

11. International Transfers

Some of our providers may process data outside the European Union. In this case, we ensure that appropriate safeguards are in place (standard contractual clauses, certifications, etc.).

12. Changes to This Policy

This privacy policy may be modified to reflect legal developments or our practices. The last update date will be updated at the top of this page.

We will inform you of any significant changes by email or via a notification on our website.

13. Filing a Complaint with CNIL

If you believe your rights are not being respected, you can lodge a complaint with the French Data Protection Authority (CNIL):

14. Contact

For any questions about this privacy policy or your personal data: